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Privacy policy

Privacy policy

Last updated: 06.02.2025

This Privacy Policy explains how S.R.L. MY DENTAL CLINIC LUX (hereinafter referred to as the "Clinic" or "we") collects, uses, protects, and processes your personal data in accordance with Law No. 133 of July 8, 2011, on the Protection of Personal Data of the Republic of Moldova.

By using the website www.mydentalclinic.md and our services, you agree to this policy.

1. General Information

Data Operator S.R.L. MY DENTAL CLINIC LUX
IDNO: 1024606009918
Legal Address: Chisinau, Botanica District, Constantin Brancusi Street, 112
Phone: +373 76588884
Email: info@clinica.purple.md
Website: www.mydentalclinic.md

2. What Data Do We Collect?

The Clinic collects and processes the following categories of personal data:

2.1. Data provided directly by users

Identification data: Name, surname, date of birth, gender
Contact data: Phone number, email, home address
Medical data: Dental and medical history, allergies, medication, previous procedures (data considered sensitive by law)
Billing data: Information needed for issuing invoices and processing payments

2.2 Data collected automatically

Technical data: IP address, device type, browser used, operating system
Cookies and similar technologies: Information on interactions with our website (see Cookie Policy)

3. How Do We Use Your Data?

The data we collect is used exclusively for:

Appointments and providing dental and aesthetic services
Communication with patients: Confirmations, cancellations, notifications about treatments
Billing and accounting: Issuing financial documents
Service improvement: Evaluations, feedback, optimization of user experience
Marketing (only with your consent): Promotions, personalized offers, newsletters
Compliance with legal obligations

4. Legal Basis for Data Processing

Data processing is based on the following legal grounds:

Performance of a contract when scheduling an appointment and providing services
Legal obligations according to tax and health regulations
User consent – for marketing communications and the use of certain cookies
Legitimate interest – for improving services and protecting the Clinic’s rights

5. Who Do We Share Your Data With?

Your data may be shared with:

Medical and administrative personnel: Doctors, assistants, reception staff
Tax and medical authorities: For legal compliance
IT and marketing service providers: Website hosting, CRM, advertising campaigns
Health insurance companies: In case the patient benefits from compensated services

We do not sell or transfer your data to third parties for commercial purposes!

How Long Do We Retain Your Data?

Medical data: In accordance with applicable law (minimum 10 years)
Accounting data: Minimum 5 years, according to tax regulations
Marketing data: Until consent is withdrawn
Technical data and cookies: According to Cookie Policy

7. Data Security

The Clinic implements appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or destruction:

Encryption of sensitive data
Restricted access to data
Secure servers
Strict confidentiality policies for personnel

8. User Rights

In accordance with Law No. 133/2011, you have the following rights:

Right of access: you may request a copy of the processed data about you.
Right of rectification: you may request the correction of inaccurate information.
Right to deletion ("right to be forgotten") – under certain circumstances.
Right to restrict processing if you contest the accuracy of the data.
Right to data portability the transfer of data to another operator, upon request.
Right to object – you may object to the processing of data for marketing purposes.
Right to lodge a complaint with the National Center for Personal Data Protection (CNPDCP) of the Republic of Moldova.

To exercise your rights, you may contact us at info@clinica.purple.md.

9. Cookies and Tracking Technologies

The website uses cookies for:

Personalizing user experience
Analyzing website traffic
Remarketing services

For more details, refer to our Cookie Policy.

10. Data Transfer Outside the Republic of Moldova

If data transfer outside the country is necessary, we ensure that appropriate protection measures are in place in accordance with the legislation.

11. Changes to the Privacy Policy

The Clinic reserves the right to periodically modify this policy. Any changes will be posted on this page, and users will be notified if necessary.

12. Contact

For any questions or requests regarding this policy, please contact us at:

📍 Address: Chisinau, Botanica District, Constantin Brancusi Street, 112
📧 Email: info@clinica.purple.md
📞 Phone: +373 76588884

This Privacy Policy is in accordancewith with Law No. 133/2011 on the Protection of Personal Data of the Republic of Moldova.

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